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Resolved Minor Items unable to load on the item editor
The product team have been made aware of an issue affecting the ability to open items within the item editor, customers can still access the content hub, workflows and structure editor. We are investigating the issue as a matter of urgency.
Resolved Minor App and API unavailable
We're investigating why a failover on our caching server caused an outage in our API, and therefore our Web app. The outage lasted approximately 15 minutes, until we worked out what had happened and were able to switch over to a known working cache server
Resolved Minor Content editor failing to save new content changes
An application code change released this morning changed the expected request for saving content changes with our API. This created an error where the content editor could still load existing content, and our users could edit content in their browser, but the changes weren't saved after the user left the item, or closed their browser tab. We reacted to a spike in error rate and our engineers quickly found and resolved the problem in the code base. Unfortunately, the code that is in place to catch and report errors and log these failures wasn't set up quite correctly to catch all particular errors. This has also now been resolved. We are very sorry to report that it is likely that any changes made during this outage will have been lost (except for the case where users haven't yet closed their browser or "disconnected" from our content editor). We take looking after your content seriously and have proactively taken steps to prevent these issues happening again in the future. Thank you
Resolved Minor Decreased performance in the API
We're currently investigating some degraded performance issues.
Resolved Minor API unavailable
An error in our server provisioning scripts caused the API servers to be unavailable. As soon as the incident was reported we started to re-provision to address the issue. The outage took around 39 minutes from first report to resolving. We have updated our server provisioning scripts to prevent this issue happening again in the future.
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