Analytics and Reporting: Americas (US West)

This incident has been resolved.

Some event types have completed processing. High volume and/or complex data such as conversation events will take additional time to complete. No ETR at this time but backlog is processing rapidly. Next update 1 hour.

Deploy to production has been completed and the service is up and operational. There will be latency as all events from the last few hours will have to complete processing. Next update 1 hour.

All QA validation was successful. Deploy is in progress to production. Next update 30 minutes.

Fixes are complete and will be going to QA for validation. Next update 1 hour.

Additional fixes have been identified and are in progress. Once complete, will deploy to production. Next update 1 hour.

Fix actions are being validated at this time and will then deploy to production. Next update 1 hour.

Mitigation step has been identified and will take approx 1 hour to implement. After mitigation, data processing will have to catch up and can take extended time to complete. Updates will be hourly until resolution or until ETR available.

Realtime analytics data will not be available to users at this time.

Elevated error rates have been identified for the analytics and reporting service. Triage is in progress. Next update 15 minutes.