Outage in Genesys Cloud
Elevated Error Rates EMEA (London)
Resolved Minor
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Outage Details
Components affected
Genesys Cloud EMEA (London)Latest Updates ( sorted recent to last )
This incident has been resolved.
Backlogged events have decreased significantly and customers should see improvement. Backlog will be completely clear in the next 20 minutes.
A fix has been implemented and we are monitoring the results.
Mitigation steps have been implemented and we are seeing recovery. Development team will monitor for stability. Customers should begin to see improvement in the next 15 minutes as the service processes the backlogged events.
Teams have identified an issue that is causing delays in some real time data. This issue is causing missing interactions in the interactions view and delayed agent status changes. Teams are working to implement mitigation steps. Next update 10:15 Eastern.
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