Outage in Genesys Cloud

Elevated Error Rates Impacting Agent-UI

Resolved Minor
February 04, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Teams are investigating an issue in the Agent UI where the scrollbar is not working during wrap up. This could result in agents being unable to select/handle the interaction properly. Next update 18:45.
Components affected
Genesys Cloud EMEA (Dublin) Genesys Cloud Americas (US East) Genesys Cloud EMEA (Frankfurt) Genesys Cloud Americas (US West) Genesys Cloud Asia Pacific (Tokyo) Genesys Cloud Asia Pacific (Sydney) Genesys Cloud EMEA (London) Genesys Cloud Americas (Canada) Genesys Cloud Asia Pacific (Mumbai) Genesys Cloud Asia Pacific (Seoul)
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/05/2024 01:13AM

This incident has been resolved.

MONITORING 3 months ago - at 02/05/2024 01:02AM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 02/05/2024 01:01AM

Mitigation steps have been successfully implemented. Teams are monitoring for stability.

IDENTIFIED 3 months ago - at 02/05/2024 12:54AM

DevOps and architecture teams have been engaged to assist in the implementation of mitigation steps. Next update 20:30 or sooner as information becomes available.

IDENTIFIED 3 months ago - at 02/05/2024 12:16AM

Mitigation steps are still in progress. Next update 19:45 Eastern.

IDENTIFIED 3 months ago - at 02/04/2024 11:41PM

Teams have identified root cause and are in process of implementing steps to resolve. Next update 19:15 Eastern.

INVESTIGATING 3 months ago - at 02/04/2024 11:33PM

Teams are investigating an issue in the Agent UI where the scrollbar is not working during wrap up. This could result in agents being unable to select/handle the interaction properly. Next update 18:45.

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