Outage in Genesys Cloud
DTMF Codes Are Not Being Recognized
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved.
Teams have applied additional mitigation steps and tests are completing using DTMF.
Teams are continuing to investigate the issue impacting DTMF. After the implementation of some mitigation steps, DTMF codes are still not being recognized. Additional development teams have been engaged to assist.
Teams are investigating an issue impacting calls where users are required to enter DTMF codes. DTMF codes are not being recognized and calls are disconnecting since no codes are received.
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