Outage in Georgia Tech IT
GlobalProtect VPN forcing users to authenticate twice
Resolved Minor
March 23, 2024 - Started over 1 year ago
- Lasted about 23 hours
Incident Report
After a scheduled code upgrade of the hardware that hosts the GlobalProtect VPN Portal, vpn.gatech.edu, the GlobalProtect client is now requiring users to authenticate twice. Network Services has opened a high priority ticket with a vendor to investigate the issue.
While this is an inconvenience, the VPN service itself appears to otherwise be operating normally.
While this is an inconvenience, the VPN service itself appears to otherwise be operating normally.
Components affected
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Latest Updates ( sorted recent to last )
over 1 year ago - at 03/23/2024 08:06PM
After a scheduled code upgrade of the hardware that hosts the GlobalProtect VPN Portal, vpn.gatech.edu, the GlobalProtect client is now requiring users to authenticate twice. Network Services has opened a high priority ticket with a vendor to investigate the issue.
While this is an inconvenience, the VPN service itself appears to otherwise be operating normally.
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