Outage in GoCardless

Issue with a number of Bacs collection payments with a charge date of 2 April 2024

Resolved Minor
March 28, 2024 - Started about 1 month ago - Lasted 6 days
Official incident page

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Outage Details

We had an issue which has impacted a number of Bacs collection payments with a charge date of 2 April 2024 as well as some Bacs mandates. These payments will now be charged on 3 April 2024 instead and some mandates that were due to be submitted on the 27th of March have been submitted on the 28th of March. The issue is not expected to impact future payments and we will be reaching out to all affected merchants to clarify if there will be any impact to your payout date.
Components affected
GoCardless Sandbox GoCardless Sandbox GoCardless Live GoCardless Sandbox GoCardless Submissions GoCardless Live GoCardless Live
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 04/03/2024 01:48PM

We have confirmed payments are being processed.

All merchants will receive their payouts in accordance to their usual payout schedules. Merchants with a zero-day holding period will have received their funds today. Merchants on our standard BACS timings will receive their funds tomorrow.

MONITORING about 1 month ago - at 03/28/2024 08:38PM

We have now reached out to all merchants affected by this issue.

MONITORING about 1 month ago - at 03/28/2024 06:53PM

We had an issue which has impacted a number of Bacs collection payments with a charge date of 2 April 2024 as well as some Bacs mandates. These payments will now be charged on 3 April 2024 instead and some mandates that were due to be submitted on the 27th of March have been submitted on the 28th of March.

The issue is not expected to impact future payments and we will be reaching out to all affected merchants to clarify if there will be any impact to your payout date.

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