Outage in Gorgias
Instagram direct messages are not pulling for some customers
Resolved MinorIncident Report
Some customers are experiencing an issue on Instagram direct messages are not pulling to Gorgias. We are investigating the issue.
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Latest Updates ( sorted recent to last )
MONITORING
almost 4 years ago - at 09/22/2022 08:12AM
We started to receive back the webhooks for Instagram direct messages.
IDENTIFIED
about 4 years ago - at 09/21/2022 03:11PM
Facebook is not sending us Instagram DM webhooks for some accounts. We have opened a bug report on Facebook's side.
Bug report link: https://developers.facebook.com/support/bugs/828086241546055/
INVESTIGATING
about 4 years ago - at 09/21/2022 02:08PM
Some customers are experiencing an issue on Instagram direct messages are not pulling to Gorgias. We are investigating the issue.
Latest Gorgias outages
Customer sidebar search not working - 5 days ago
Issues with closing tickets - 6 days ago
Notifications not playing sound in the browser - 7 days ago
Instagram direct message delayed ingestion - 19 days ago
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