Outage in Gorgias

Instagram direct messages are not pulling for some customers

Resolved Minor
September 21, 2022 - Started almost 3 years ago - Lasted about 18 hours
Official incident page

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Outage Details

Some customers are experiencing an issue on Instagram direct messages are not pulling to Gorgias. We are investigating the issue.
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 09/22/2022 08:12AM

We started to receive back the webhooks for Instagram direct messages.

IDENTIFIED almost 3 years ago - at 09/21/2022 03:11PM

Facebook is not sending us Instagram DM webhooks for some accounts. We have opened a bug report on Facebook's side.
Bug report link: https://developers.facebook.com/support/bugs/828086241546055/

INVESTIGATING almost 3 years ago - at 09/21/2022 02:08PM

Some customers are experiencing an issue on Instagram direct messages are not pulling to Gorgias. We are investigating the issue.

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