Outage in Gorgias
Instagram direct messages are not pulling for some customers
Resolved Minor
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Outage Details
Some customers are experiencing an issue on Instagram direct messages are not pulling to Gorgias. We are investigating the issue.
Latest Updates ( sorted recent to last )
MONITORING
almost 3 years ago - at 09/22/2022 08:12AM
We started to receive back the webhooks for Instagram direct messages.
IDENTIFIED
almost 3 years ago - at 09/21/2022 03:11PM
Facebook is not sending us Instagram DM webhooks for some accounts. We have opened a bug report on Facebook's side.
Bug report link: https://developers.facebook.com/support/bugs/828086241546055/
INVESTIGATING
almost 3 years ago - at 09/21/2022 02:08PM
Some customers are experiencing an issue on Instagram direct messages are not pulling to Gorgias. We are investigating the issue.
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