Outage in Gorgias
Instagram direct message delayed ingestion
Resolved MajorIncident Report
Summary AI Generated
**Instagram Direct Message Delayed Ingestion – Gorgias** On September 2, 2026, Gorgias experienced a ~4.4-hour incident where Instagram direct messages were delayed in reaching the platform, though no messages were lost. A fix was implemented and monitored before the incident was fully resolved.
We're aware of an issue that may cause delays in receiving Instagram direct messages in Gorgias. Messages are not lost — they will arrive, just later than usual.
Our team is investigating and working to restore normal delivery times.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 09/02/2026 07:11PM
This incident has been resolved.
MONITORING
7 days ago - at 09/02/2026 06:03PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 days ago - at 09/02/2026 02:49PM
We're aware of an issue that may cause delays in receiving Instagram direct messages in Gorgias. Messages are not lost — they will arrive, just later than usual.
Our team is investigating and working to restore normal delivery times.
Latest Gorgias outages
WhatsApp: Unexpected Ticket Activity - 29 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
