Outage in Gorgias
Increased latency in the ai agent
Resolved MajorIncident Report
Summary AI Generated
Gorgias experienced a 3.7-hour major incident where high latency from external LLM providers caused significantly slower response times in the AI Agent. The issue was identified and traced to third-party LLM infrastructure outside of Gorgias's direct control. The incident was resolved after monitoring, with no action required on the user side.
We’re monitoring the situation. The issue appears to be on the LLM provider’s side, and we’ll share updates as they become available
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 09/30/2026 08:59PM
External LLM providers are facing high latency, affecting the time the AI Agent takes to respond.
IDENTIFIED
about 6 hours ago - at 09/30/2026 05:23PM
External LLM providers are facing high latency, affecting the time the AI Agent takes to respond.
MONITORING
about 6 hours ago - at 09/30/2026 05:21PM
We’re monitoring the situation. The issue appears to be on the LLM provider’s side, and we’ll share updates as they become available
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