Outage in Gorgias

Delay in the import or missing Gmail messages

Resolved Major
November 21, 2023 - Started 5 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Starting from 10 am on November 21st our users may have experienced a delay in the import or missing Gmail messages. We have identified the cause and are currently working on a fix.
Components affected
Gorgias Gmail
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/21/2023 08:43PM

This incident has been resolved.

MONITORING 5 months ago - at 11/21/2023 08:02PM

We implemented a fix for the issue, and we're monitoring the results. So far it seems like everything is back to normal.

IDENTIFIED 5 months ago - at 11/21/2023 05:26PM

Starting from 10 am on November 21st our users may have experienced a delay in the import or missing Gmail messages.

We have identified the cause and are currently working on a fix.

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