Outage in Gorgias

First Response Time and Resolution Time statistics are currently unreliable

Resolved Minor
January 19, 2024 - Started 4 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating a bug around the display of both the First Response Time and Resolution Time in the Performance Overview Page.
Components affected
Gorgias us-east4-65cd Gorgias Web App Gorgias us-east1-main Gorgias REST API Gorgias us-east1-2607 Gorgias Mobile Apps
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/19/2024 04:11PM

This incident has been resolved.

MONITORING 4 months ago - at 01/19/2024 04:06PM

We have implemented a fix. The issue seem to have been resolved, we will continue monitoring in case of any other unwanted behaviours.

IDENTIFIED 4 months ago - at 01/19/2024 03:41PM

We have identified the issue and are currently working on a fix to re-establish the correct formatting of the First Response Time and Resolution Time statistics to be human-readable durations

INVESTIGATING 4 months ago - at 01/19/2024 03:19PM

We are currently investigating a bug around the display of both the First Response Time and Resolution Time in the Performance Overview Page.

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