Outage in Grafana

Issues Creating Free Tier Cloud Accounts and Stacks

Resolved Minor

November 16, 2022 - Started over 1 year ago - Lasted about 14 hours
Official incident page

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Outage Details

As of this afternoon, we received several reports of the inability to successfully validate new Free Tier Cloud accounts. Users encountering this issue will experience a "Whoops, something went wrong" error when attempting to deploy a new stack. Engineering is aware and currently investigating root cause. We will provide updates as the investigation proceeds.

Components affected

Grafana US-CENTRAL Grafana US-WEST Grafana EU-WEST Grafana US-EAST

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/17/2022 11:38AM

This incident has been resolved.

MONITORING over 1 year ago - at 11/17/2022 11:24AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 11/17/2022 09:53AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 11/17/2022 09:32AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 11/16/2022 10:05PM

As of this afternoon, we received several reports of the inability to successfully validate new Free Tier Cloud accounts. Users encountering this issue will experience a "Whoops, something went wrong" error when attempting to deploy a new stack.

Engineering is aware and currently investigating root cause. We will provide updates as the investigation proceeds.

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