Outage in Grasshopper

Grasshopper - Connectivity Issues

Resolved Minor
December 09, 2021 - Started almost 4 years ago - Lasted 4 months
Official incident page

Incident Report

We are actively investigating reports about few Grasshopper customers might be experiencing DB connectivity issues but not limited to: Outbound calling, Text messaging, Notifications, Mobile and desktop apps and Online interface. Please note, you will not be able to make changes to your account during this window. Our engineers are working to resolve the issue and will provide another update shortly.

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Latest Updates ( sorted recent to last )
MONITORING almost 4 years ago - at 12/09/2021 04:57PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED almost 4 years ago - at 12/09/2021 04:24PM

Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING almost 4 years ago - at 12/09/2021 04:09PM

We are actively investigating reports about few Grasshopper customers might be experiencing DB connectivity issues but not limited to: Outbound calling, Text messaging, Notifications, Mobile and desktop apps and Online interface. Please note, you will not be able to make changes to your account during this window.

Our engineers are working to resolve the issue and will provide another update shortly.

Latest Grasshopper outages

LogMeIn Resolve, GoToMyPC and Pro/Central - Issues with the application - about 4 hours ago
GoToMyPC - Application in-accessible - 3 days ago
GoTo Connect VoIP Phones Calls - Audio degradation - 8 days ago
GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training , GoToMyPC, & GoTo Resolve - Issues in Accessing Application. - 10 days ago
GoTo Webinar and GoTo Assist Remote Support - Issues Accessing the Application - 22 days ago

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