Outage in Grasshopper

Grasshopper - Connectivity Issues

Resolved Minor
December 09, 2021 - Started over 3 years ago - Lasted 4 months
Official incident page

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Outage Details

We are actively investigating reports about few Grasshopper customers might be experiencing DB connectivity issues but not limited to: Outbound calling, Text messaging, Notifications, Mobile and desktop apps and Online interface. Please note, you will not be able to make changes to your account during this window. Our engineers are working to resolve the issue and will provide another update shortly.
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 12/09/2021 04:57PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED over 3 years ago - at 12/09/2021 04:24PM

Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING over 3 years ago - at 12/09/2021 04:09PM

We are actively investigating reports about few Grasshopper customers might be experiencing DB connectivity issues but not limited to: Outbound calling, Text messaging, Notifications, Mobile and desktop apps and Online interface. Please note, you will not be able to make changes to your account during this window.

Our engineers are working to resolve the issue and will provide another update shortly.

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