Outage in HelloSign

We are having performance problems with our API endpoints

Resolved Minor
May 30, 2023 - Started over 2 years ago - Lasted 2 days
Official incident page

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Outage Details

We are currently investigating performance problems with our API endpoints. The site is operational, but performing outside of our expectations. Thank you for your patience while we work to resolve this issue.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/01/2023 04:00PM

This incident has been resolved.

MONITORING over 2 years ago - at 06/01/2023 02:32PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 05/31/2023 10:12PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 05/31/2023 05:40PM

We are seeing improved response times, but the site is still performing outside of our expectations. We are actively working to mitigate the issue. Thank you for your patience.

INVESTIGATING over 2 years ago - at 05/31/2023 03:42PM

We are continuing to investigate this issue. Thank you for your patience while we work to resolve this issue.

INVESTIGATING over 2 years ago - at 05/30/2023 11:38PM

We are continuing to investigate this issue. Thank you for your patience.

INVESTIGATING over 2 years ago - at 05/30/2023 08:01PM

We are currently investigating performance problems with our API endpoints. The site is operational, but performing outside of our expectations. Thank you for your patience while we work to resolve this issue.

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