Outage in HelpDesk

Issue with accessing application

Resolved Minor

March 02, 2021 - Started about 3 years ago - Lasted about 1 year
Official incident page

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Outage Details

We are currently investigating this issue.

Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 03/02/2021 07:17PM

This incident has been resolved.

MONITORING about 3 years ago - at 03/02/2021 06:35PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 years ago - at 03/02/2021 05:15PM

The issue has been identified and a fix is being implemented.

MONITORING about 3 years ago - at 03/02/2021 04:40PM

The issue was identified and the fix was implemented - most of the problems should be resolved. We are monitoring the situation and working to resolving it completely.

INVESTIGATING about 3 years ago - at 03/02/2021 03:21PM

We are currently investigating this issue.

Latest HelpDesk outages

Issues with processing ticket counters - 5 months ago

Issues with accessing application - about 1 year ago

Unavailability of the HelpDesk Agent Application - about 2 years ago

HelpDesk unavailability - over 2 years ago

Impaired access to HelpDesk application - almost 3 years ago

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