Outage in Hivebrite

Slowness: WebApp & admin jobs on EUProd

Resolved Minor
December 13, 2022 - Started over 2 years ago - Lasted about 5 hours
Official incident page

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Outage Details

Webapp is currently experiencing technical issues generating slowness for EUProd users. Admin jobs (such as mail sending and indexations) are currently experiencing slowness for EUProd users too. This doesn't impact customer data but it might impact the display of data to users. We apologize for the inconvenience, we've identified a fix and are working to resolve this as quickly as possible.
Components affected
Hivebrite European production servers
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 12/13/2022 02:41PM

WebApp and admin jobs were recently experiencing some technical issues that caused slowness for EUProd users.
The platform is now fully functional and this incident is resolved. No customer or internal data was affected.
We apologize for the inconvenience. Please reach out to your CSM if you have additional questions.

MONITORING over 2 years ago - at 12/13/2022 02:24PM

WebApp and admin jobs were recently experiencing some technical issues that caused slowness for EUProd users.
We've fixed the issue and are continuing to monitor the situation. There was no impact to customer data.

IDENTIFIED over 2 years ago - at 12/13/2022 09:57AM

Webapp is currently experiencing technical issues generating slowness for EUProd users.
Admin jobs (such as mail sending and indexations) are currently experiencing slowness for EUProd users too.

This doesn't impact customer data but it might impact the display of data to users.
We apologize for the inconvenience, we've identified a fix and are working to resolve this as quickly as possible.

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