Outage in Hivebrite

Most events are no longer visible in the user interface on USPROD networks

Resolved Major
January 23, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Most events in the USPROD communities are no longer visible in the user interface. We already identified the cause of the issue and the resolution is in its way. No data was lost and everything will come back to normal as soon as the fix is deployed. Updates will be provided as progress is made. Thank you for your understanding.
Components affected
Hivebrite US production servers
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/23/2024 02:18PM

The incident has been resolved.
Thank you for your support and understanding.
Please reach out to your CSM if you have additional questions.

MONITORING 3 months ago - at 01/23/2024 01:54PM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 01/23/2024 01:54PM

We have recovered from the incident. All events should now be back in your user interface.
We keep monitoring closely to make sure the situation is fully resolved. Updates will follow.
Thank you for your cooperation.

INVESTIGATING 3 months ago - at 01/23/2024 01:19PM

Most events in the USPROD communities are no longer visible in the user interface.
We already identified the cause of the issue and the resolution is in its way.
No data was lost and everything will come back to normal as soon as the fix is deployed.
Updates will be provided as progress is made.
Thank you for your understanding.

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