Hopin

Hopin Status

Official source
Everything seems OK
Hopin had 5 problems in the last month.
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Stats

2 incidents in the last 7 days

5 incidents in the last 30 days

Automatic Checks

Last check: less than a minute ago

Last known issue: 1 day ago

Latest Incidents

Last 30 days

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Resolved Outage with our Customer Service Software provider.

Our Customer Service Software provider is currently experiencing an outage preventing some live chat messages from reaching our support team. Details on the incident are available here: https://support.zendesk.com/hc/en-us/articles/1260805591269-Service-Incident-May-11th-2021 We advise any customers in need of support with their events to reach out to [email protected] until this incident is resolved.

Resolved Real time updates impact

There are currently issues with broadcasting, chat, Q&A, and movability within the platform. We are investigating the issue and will update this page once there is more information.

Resolved Enterprise SSO (single sign on) is down due to a third party provider issue

Enterprise SSO sign-in is down due to a third party provider issue. The third party provider is aware of the issue and are working on a fix. We will update this page once resolved.

Resolved Schedules on the Registration page not in chronological order

At this time schedules on the Registration page are not showing in chronological order. We have identified the issue and are working to release a fix as soon as possible. There is no ETA at this time. This page will be updated once the issue is resolved. *Please note the Reception page (after registering for an event) is not affected.

Resolved Some users are experiencing issues with backstage broadcasts not having the correct layout

We are currently investigating this issue.

Resolved Some users are facing issues logging in with Facebook/LinkedIn/Google/Apple.

We have identified the root cause and are in the process of resolving the incident.

Resolved Access Events

We were experiencing issues accessing events, which is now resolved. We are still monitoring the situation.

Resolved Partal Stage outage

We have detected an issue causing the stream originating from the backstage to be displayed as a black screen on the main stage. Broadcasting via RTMP and Sessions area are not affected

Resolved RTMP stream buffering issues

Our video partner has encountered issues with the CDN they use for video distribution. Please check out https://status.fastly.com/ for more information.

Resolved Events showing in UTC and not default for the user

At this time all events on the platform are showing in UTC time instead of the default time zone of the event or user. We are currently investigating. Thank you for your understanding.

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Services Available
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Incidents registered
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Monitoring Incidents
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