Outage in HubSpot

Conversations Inbox is unavailable for all customers

Resolved Minor

August 12, 2022 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Conversations Inbox isn't available right now. We're investigating what's causing this issue and will update this page when we have more information.

Components affected

HubSpot Service Tools

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 08/12/2022 04:18PM

Upon investigation, this incident impacted access to HubSpot Support through Live Chat and Conversations. There was minor and limited impact to Live Chat or Conversations for some HubSpot customers in their HubSpot portals. No messages were lost, and Conversations is working as expected in all customer portals.

We’re monitoring the resolution, and access to HubSpot Support through Live Chat is recovering.

INVESTIGATING over 1 year ago - at 08/12/2022 03:34PM

New HubSpot Conversations are currently unavailable. Existing conversations will continue as expected, but the live chat widget for new incoming conversations has been disabled while we investigate.

INVESTIGATING over 1 year ago - at 08/12/2022 03:33PM

HubSpot Conversations are currently unavailable. Existing conversations will continue as expected, but the live chat widget for new incoming conversations has been disabled while we investigate. Beginning 10:50AM ET, new HubSpot Conversations are currently unavailable. Existing conversations will continue as expected, but the live chat widget for new incoming conversations has been disabled while we investigate.

INVESTIGATING over 1 year ago - at 08/12/2022 03:28PM

Conversations Inbox isn't available right now. We're investigating what's causing this issue and will update this page when we have more information.

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