Outage in Hypercare

[Global] Inability to export the schedules into Excel Format

Resolved Major

October 02, 2023 - Started 7 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Currently, Hypercare schedules cannot be exported into Excel format and it currently shows up blank. This has been reported recently by several users. This is affecting two main features of Hypercare: 1. Exporting schedules from administrator portal into Excel format 2. Getting email notifications on schedule updates and changes as it attaches an Excel sheet This issue is now escalated to engineering and identified to be a high priority item. We will continue to update everyone on a routine 30 minute basis.

Components affected

Hypercare Administration Controls (Admin Panel)

Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 10/02/2023 04:51PM

This issue is now fully resolved. Administrators can download and export the entire schedule. We apologize for this issue happening in the first place.

IDENTIFIED 7 months ago - at 10/02/2023 03:02PM

The issue has now been identified and a fix is currently underway.

INVESTIGATING 7 months ago - at 10/02/2023 02:27PM

Currently, Hypercare schedules cannot be exported into Excel format and it currently shows up blank. This has been reported recently by several users.

This is affecting two main features of Hypercare:
1. Exporting schedules from administrator portal into Excel format
2. Getting email notifications on schedule updates and changes as it attaches an Excel sheet

This issue is now escalated to engineering and identified to be a high priority item. We will continue to update everyone on a routine 30 minute basis.

Latest Hypercare outages

[CA and US Region] Admin Portal - Department and Site User list not loading - 5 months ago

[Canada] - Reports of slowdown on admin portal - 5 months ago

[CA and US Region] Virtual pagers connected to on-call schedule roles not working - 5 months ago

[All Regions] - Shifts that span into next month - 7 months ago

[Global] Elevated errors on removing users from admin portal - 7 months ago

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