Outage in Hypercare

[CA and US Region] Virtual pagers connected to on-call schedule roles not working

Resolved Major
December 01, 2023 - Started 5 months ago - Lasted 22 minutes
Official incident page

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Outage Details

We are currently investigating reports of Hypercare virtual pagers that are tied to on-call scheduled roles are not functioning as expected. This is impacting both Canadian and US Region customers. Our Engineering team is actively investigating the issue. The next update is expected in 30 minutes.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/01/2023 05:17PM

The incident has been resolved. The virtual pagers tied to on-call schedule roles are now fully operational.

INVESTIGATING 5 months ago - at 12/01/2023 05:11PM

We are currently investigating reports of Hypercare virtual pagers that are tied to on-call scheduled roles are not functioning as expected. This is impacting both Canadian and US Region customers. Our Engineering team is actively investigating the issue. The next update is expected in 30 minutes.

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