Outage in Hypercare

[Canada] - Reports of slowdown on admin portal

Resolved Minor
December 07, 2023 - Started 5 months ago - Lasted 22 minutes
Official incident page

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Outage Details

We launched a new feature to allow our customers to sync up their internal directory with Hypercare including custom labels. However, the new feature is causing some performance slowdowns of admin portal with large organizations over 2K members potentially not loading. We are currently investigating and we may revert the feature update.
Components affected
Hypercare Administration Controls (Admin Panel)
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/07/2023 04:45PM

Our team has reverted the change and everything should behave normally now. We will be shipping this feature out in the future once we identify the performance issue associated with this new feature.

INVESTIGATING 5 months ago - at 12/07/2023 04:31PM

We launched a new feature to allow our customers to sync up their internal directory with Hypercare including custom labels. However, the new feature is causing some performance slowdowns of admin portal with large organizations over 2K members potentially not loading. We are currently investigating and we may revert the feature update.

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