IsDown continuously monitor the official Hypercare status page for ongoing outages. Check the stats for the latest 30 days and a list of the last Hypercare outages.
Number of Outages
2
Average Downtime
791 mins
Total Downtime
1582 mins
Since last incident
5 days
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Hypercare, and never miss an outage again.
Minor · 5 days ago · lasted about 1 hour
We have several users that have flagged that they are not receiving any notifications at all. We are currently investigating this issue and seeing what is currently going on. We will be updating this every 15 minutes.
Minor · 15 days ago · lasted 1 day
On May 17th, 2023 at 9:05 PM EST, we became aware of a service disruption on the Canadian region. We have engaged our response team and are working with urgency to resolve this incident as quick as possible. We apologize for the issues you may be facing due to this incident. We will provide an update within the hour on the status of this incident.
Minor · 4 months ago · lasted 18 minutes
We are currently investigating some support tickets that have indicated that push notifications are not being delivered to iOS devices. We are investigating the issue, and we will continue to update as we have updates. We suspect it may be some of the fixes we put in place to improve the stability of our infrastructure.
Minor · 4 months ago · lasted 1 day
The hypercare team is currently investigating a slowdown in the Canadian region. This currently affects loading chats from your account but may not involve sending messages for example. Our team is looking into temporary measures until the full root issue is resolved. This is currently flagged as the number one priority to resolve.
Minor · 4 months ago · lasted about 1 hour
It has been identified that some services on the Hypercare platform have degraded performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Minor · 5 months ago · lasted 1 day
Hypercare's virtual pager may not work when a caller attempts to call a Hypercare virtual pager from a subset of Bell phone numbers. This is due to an issue experienced by our third party provider, Twilio, and is currently under investigation. We will provide further updates when they become available.
Maintenance · 8 months ago · lasted 21 days
---- Affecting only the Canadian Region ---- There is a Hypercare service disruption that is occurring intermittently on the Canadian servers. During a service disruption, end users will have performance issues that affect their experience with Hypercare. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Major · 8 months ago · lasted about 4 hours
There’s a Hypercare service performance degradation. Users can access Hypercare, but some functionality may be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
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