Is Hypercare Down?

Hypercare status is operational

Are you having problems?

Users are not reporting problems in Hypercare

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Hypercare problems reported by users

This chart provides user-reported problems for Hypercare in the last 12 hours. It's a collection of user reports from different sources.

Latest Hypercare Outages

We continuously monitor the official Hypercare status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Hypercare outages and possible affected you.

1 Outages in the last 7 days
1 Outages in the last 30 days
1 Days since last incident

Minor Resolved · about 11 hours ago · lasted about 1 hour

Degraded Hypercare performance

It has been identified that some services on the Hypercare platform have degraded performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

Minor Resolved · about 1 month ago · lasted 1 day

Inbound Call Failures from a Subset of Numbers From Bell Network in Canada.

Hypercare's virtual pager may not work when a caller attempts to call a Hypercare virtual pager from a subset of Bell phone numbers. This is due to an issue experienced by our third party provider, Twilio, and is currently under investigation. We will provide further updates when they become available.

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Maintenance Resolved · 3 months ago · lasted 21 days

Intermittent Delays

---- Affecting only the Canadian Region ---- There is a Hypercare service disruption that is occurring intermittently on the Canadian servers. During a service disruption, end users will have performance issues that affect their experience with Hypercare. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

Major Resolved · 4 months ago · lasted about 4 hours

Performance Degradation

There’s a Hypercare service performance degradation. Users can access Hypercare, but some functionality may be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

Minor Resolved · 5 months ago · lasted about 11 hours

Hypercare Download Availability Temporarily disabled in the Google Play Store

Impact: During this time, customers will not be able to download the Hypercare app in the Google Play Store. Users of Hypercare with the app already downloaded will not experience any downtime however new Android users will experience a delay in downloading the app from the Google Play Store until the situation is resolved. Android users can login to Hypercare using Google Chrome (app.hypercare.com) on their devices. Upon investigation, the team identified an issue with documentation provided to Google and is rolling out a fix.

Minor Resolved · 8 months ago · lasted less than a minute

Performance Degradation - SMS notification system

The Hypercare team became aware of a performance degradation issue impacting multiple phone numbers in the production environment. Impact: During this time customers may experience complications creating new user accounts, resetting passwords using SMS along with receiving Safeguard notifications. Please note that Hypercare messaging on mobile and web platforms are not impacted as a result of this incident. We are currently investigating this incident and exploring multiple paths to resolution including the possibility of a workaround that customers can use to mitigate the issue by using email in the ‘forgot password flow’ and Safeguard notifications. Any questions please reach out to your Customer Success team or Support channels.

Minor Resolved · 10 months ago · lasted 24 minutes

Some users are reporting a slow connection to the admin portal. Support team is currently investigating the issue.

We are currently investigating this issue.

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Frequently Asked Questions

Is Hypercare down right now? What is Hypercare current status?
Hypercare seems to be up and running. We've updated the status 1 minute ago.
Was Hypercare down today?
Hypercare is up and running now. In the last 24 hours there was 1 outages.
I'm having issues with Hypercare, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with Hypercare and need support?
Hypercare outage? How can I monitor Hypercare?
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