Is Hypercare Down?

Hypercare Status is Operational

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Latest Hypercare Outages

Check the stats and details of the latest Hypercare outages and issues

0 Outages in the last 7 days
1 Outages in the last 30 days
24 Days since last incident

Resolved Minor Hypercare Download Availability Temporarily disabled in the Google Play Store

Impact: During this time, customers will not be able to download the Hypercare app in the Google Play Store. Users of Hypercare with the app already downloaded will not experience any downtime however new Android users will experience a delay in downloading the app from the Google Play Store until the situation is resolved. Android users can login to Hypercare using Google Chrome (app.hypercare.com) on their devices. Upon investigation, the team identified an issue with documentation provided to Google and is rolling out a fix.

24 days ago

Resolved Minor Performance Degradation - SMS notification system

The Hypercare team became aware of a performance degradation issue impacting multiple phone numbers in the production environment. Impact: During this time customers may experience complications creating new user accounts, resetting passwords using SMS along with receiving Safeguard notifications. Please note that Hypercare messaging on mobile and web platforms are not impacted as a result of this incident. We are currently investigating this incident and exploring multiple paths to resolution including the possibility of a workaround that customers can use to mitigate the issue by using email in the ‘forgot password flow’ and Safeguard notifications. Any questions please reach out to your Customer Success team or Support channels.

4 months ago

Resolved Minor Opening Hypercare on an iOS device resulting in a crash

At 8:08 am EST some users experienced crashing in our iOS app. The engineering team is reviewing the situation and will provide updates shortly.

6 months ago

Resolved Minor Messaging via Hypercare seems to be failing in the U.S. region

Currently, users in the U.S. may experience challenges sending or receiving a message via Hypercare. We are currently investigating this issue.

8 months ago

Hypercare Components Status

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"If you are in SRE, IT, or Security and work in an environment with a lot of SaaS (which, let's face it, is all of them) - IsDown is your new best friend. Helpfully aggregates various Statuspages from services into a very clear dashboard. Worth every penny."

Mike, Head of Security

Monitor outages where you already do the work

How can we help?

It has never been easier to understand the outages in your external cloud services.

Birds-eye view over all your services statuses

Check the status page aggregated of all your services in one place. No more going to each of the status pages and managing them individually.

Outage monitoring in real time

We monitor 24 hours a day, 7 days a week and will notify you if there is an incident. No more wasting time trying to figure out why something isn't working.

Alerts in your favorite channels

Get instant notifications in your email, Slack, Teams, or Discord when we detect a service outage. Outage monitoring where you are already doing your work.

Avoid notifications clutter

Configure which notifications you want to receive from each service. Filter notifications by service components. You can opt to receive notifications only when a specific component is affected. You can also choose to receive notifications with a certain severity.

Easily integrate with your current tools and workflows

Using Zapier or Webhooks, you can easily integrate notifications into your processes. PagerDuty integration is also available.

Dedicated dashboard for each team's services

Create one dashboard for each of your teams. Monitor only the services that each teams uses. Dedicated dashboard with custom notification settings.

Prepare for scheduled maintenances

Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.

Weekly Digest of the services' outages

Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.

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IT Support

You already monitor your internal systems. What about the external services? Monitor the services your business depends on. Don't waste time looking elsewhere when external outages are the cause of issues.

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Detect external outages before your clients tell you. Anticipate possible issues and make the necessary arrangements. Having proactive communication builds trust over clients and prevents more work.

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  1. Step 1 Create an account

    Start with a trial account that will allow you to try and monitor up to 40 services for 14 days.

  2. Step 2 Select your services

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  3. Step 3 Set up notifications

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  4. Step 4 Done!

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Frequently Asked Questions

Is Hypercare down today?
Hypercare seems to be up and running. We've updated the status 4 minutes ago.
I'm having issues with Hypercare, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when Hypercare is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Hypercare has issues.
Why use IsDown?
IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
How can I pay for a subscription?
You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
Can't find a service/integration?
Just contact us, and we'll add it ASAP.

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