Is Hypercare Down?
Hypercare status is operational
Never miss outages in Hypercare again
IsDown continuously monitor the official Hypercare status page for ongoing outages. Check the stats for the latest 30 days and a list of the last Hypercare outages.
Stats for Hypercare outages in the last 30 days
Number of Outages
2
Average Downtime
791 mins
Total Downtime
1582 mins
Since last incident
5 days
Users reports for Hypercare in the last 12 hours
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Get access to historical data and Hypercare's lastest outages
Minor · 5 days ago · lasted about 1 hour
Reports on notifications not being sent
We have several users that have flagged that they are not receiving any notifications at all. We are currently investigating this issue and seeing what is currently going on. We will be updating this every 15 minutes.
Minor · 15 days ago · lasted 1 day
Partial outage and performance issues on Canadian Region
On May 17th, 2023 at 9:05 PM EST, we became aware of a service disruption on the Canadian region. We have engaged our response team and are working with urgency to resolve this incident as quick as possible. We apologize for the issues you may be facing due to this incident. We will provide an update within the hour on the status of this incident.
Minor · 4 months ago · lasted 18 minutes
Delivery of notifications may be affected on iOS
We are currently investigating some support tickets that have indicated that push notifications are not being delivered to iOS devices. We are investigating the issue, and we will continue to update as we have updates. We suspect it may be some of the fixes we put in place to improve the stability of our infrastructure.
Minor · 4 months ago · lasted 1 day
Canadian Region: Monitoring performance issues
The hypercare team is currently investigating a slowdown in the Canadian region. This currently affects loading chats from your account but may not involve sending messages for example. Our team is looking into temporary measures until the full root issue is resolved. This is currently flagged as the number one priority to resolve.
Minor · 4 months ago · lasted about 1 hour
Degraded Hypercare performance
It has been identified that some services on the Hypercare platform have degraded performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Minor · 5 months ago · lasted 1 day
Inbound Call Failures from a Subset of Numbers From Bell Network in Canada.
Hypercare's virtual pager may not work when a caller attempts to call a Hypercare virtual pager from a subset of Bell phone numbers. This is due to an issue experienced by our third party provider, Twilio, and is currently under investigation. We will provide further updates when they become available.
Maintenance · 8 months ago · lasted 21 days
Intermittent Delays
---- Affecting only the Canadian Region ---- There is a Hypercare service disruption that is occurring intermittently on the Canadian servers. During a service disruption, end users will have performance issues that affect their experience with Hypercare. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Major · 8 months ago · lasted about 4 hours
Performance Degradation
There’s a Hypercare service performance degradation. Users can access Hypercare, but some functionality may be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
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Frequently Asked Questions
- Is Hypercare down right now? What is Hypercare current status?
- Hypercare seems to be up and running. We've updated the status 4 minutes ago.
- Was Hypercare down today?
- Hypercare is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with Hypercare, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with Hypercare and need support?
-
- Reach out to their Twitter account.
- Find their support at their official website.
- Find their support contact at their official status page.
- Hypercare outage? How can I monitor Hypercare?
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- Subscribe (if possible) to updates on the official status page
- Create an account in IsDown. Start monitoring Hypercare and get alerts in real-time when Hypercare has outages.
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