Check the stats and details of the latest Hypercare outages and issues
Impact: During this time, customers will not be able to download the Hypercare app in the Google Play Store. Users of Hypercare with the app already downloaded will not experience any downtime however new Android users will experience a delay in downloading the app from the Google Play Store until the situation is resolved. Android users can login to Hypercare using Google Chrome (app.hypercare.com) on their devices. Upon investigation, the team identified an issue with documentation provided to Google and is rolling out a fix.
Resolved Minor Performance Degradation - SMS notification system
The Hypercare team became aware of a performance degradation issue impacting multiple phone numbers in the production environment. Impact: During this time customers may experience complications creating new user accounts, resetting passwords using SMS along with receiving Safeguard notifications. Please note that Hypercare messaging on mobile and web platforms are not impacted as a result of this incident. We are currently investigating this incident and exploring multiple paths to resolution including the possibility of a workaround that customers can use to mitigate the issue by using email in the ‘forgot password flow’ and Safeguard notifications. Any questions please reach out to your Customer Success team or Support channels.
We are currently investigating this issue.
Resolved Minor Opening Hypercare on an iOS device resulting in a crash
At 8:08 am EST some users experienced crashing in our iOS app. The engineering team is reviewing the situation and will provide updates shortly.
Resolved Minor Messaging via Hypercare seems to be failing in the U.S. region
Currently, users in the U.S. may experience challenges sending or receiving a message via Hypercare. We are currently investigating this issue.
IsDown is a status page aggregator & outage monitoring tool for all your business-critical dependencies. Easily monitor with a health dashboard with all your external services. Instant notifications on outages. All in one place.
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"If you are in SRE, IT, or Security and work in an environment with a lot of SaaS (which, let's face it, is all of them) - IsDown is your new best friend. Helpfully aggregates various Statuspages from services into a very clear dashboard. Worth every penny."
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It has never been easier to understand the outages in your external cloud services.
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We monitor 24 hours a day, 7 days a week and will notify you if there is an incident. No more wasting time trying to figure out why something isn't working.
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Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.
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Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.
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