[Canada only] Unplanned interruption to services

Core services have resumed and remained stable for the past 24 hours. The team is continuing to monitor push notification and web socket events for real-time syncing. The team has continued to disable the automated status reset feature to maintain a stable environment. The automated status reset feature has been running intermittently in a controlled environment to ensure users status’ are reset appropriately.

A fix has been implemented. Real time notification and syncing are operational. We are monitoring the performance.

We are observing intermittent latency in push notifications and real-time syncing of messages on web client. We're monitoring the system performance closely.

A fix has been implemented and core services have returned. We are continuing to monitor the incident.

We are currently investigating an unplanned downtime of all core services for users in Canada.