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Outage in Hypercare

[Canada only] Intermittent interruption to push notification service

Resolved Major
March 04, 2026 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue with push notifications impacting users in Canada. Push notifications are being reported as delivering intermittently to users of the Hypercare mobile app and web platform.
Components affected
Hypercare Push Notifications and Real Time Events

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 03/04/2026 09:57AM

This incident has been resolved. A postmortem will be posted shortly.

MONITORING 2 days ago - at 03/04/2026 09:30AM

The issue has been identified and a fix has been implemented.

INVESTIGATING 2 days ago - at 03/04/2026 09:24AM

We are continuing to investigate an issue with push notifications impacting users in Canada. Users of the Hypercare mobile and web platform are receiving intermittent push notifications. Messages to physical pagers have also been identified as being impacted by this issue.

INVESTIGATING 2 days ago - at 03/04/2026 08:57AM

We are currently investigating an issue with push notifications impacting users in Canada. Push notifications are being reported as delivering intermittently to users of the Hypercare mobile app and web platform.

Latest Hypercare outages

[Canada only] Unplanned interruption to services - 1 day ago
[Canada and US] Directory Synchronization Feature Temporarily Disabled - 3 days ago
[CA region only] Unplanned interruption to services - 4 days ago
[US and Canada] Virtual pagers with custom audio handling files are not operating - 9 days ago
[Canada only] Shifts generated from 3rd-party schedule integration partners not appearing in Hypercare - 9 days ago

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