Outage in iAdvize (HA)

Slowdown in progress when closing conversations from the desk

Resolved Minor

September 09, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing slowdowns when closing conversations from the desk. Our technical team is currently working to resolve this issue. Next update in 15min

Components affected

iAdvize (HA) Conversation closure

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Latest Updates ( sorted recent to last )

MONITORING over 3 years ago - at 09/09/2022 01:44PM

We see a return to normal since our last update. However, we continue to actively monitor the platform.

MONITORING over 3 years ago - at 09/09/2022 01:00PM

We also note that some agents are out of sync with their status.
A patch has just been deployed in production and it is necessary to ask users to disconnect / reconnect (or simply refresh their browser) for it to be applied correctly.

INVESTIGATING over 3 years ago - at 09/09/2022 12:38PM

We are currently experiencing slowdowns when closing conversations from the desk.
Our technical team is currently working to resolve this issue.
Next update in 15min

Latest iAdvize (HA) outages

P2 - Latency in Copilot's response time - about 2 months ago

P2 - It is no longer possible to record a date using the selector in certain reports. - 2 months ago

P1 - Ongoing disruption on Copilot feature and Knowledges ingestion - 4 months ago

P1 - Disturbances on conversation flow from social channels - 4 months ago

(P1) Conversation creation instabilities - 4 months ago

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