Outage in iAdvize (HA)
Slowdown in progress when closing conversations from the desk
Resolved Minor
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Outage Details
We are currently experiencing slowdowns when closing conversations from the desk.
Our technical team is currently working to resolve this issue.
Next update in 15min
Components affected
iAdvize (HA) Conversation closureLatest Updates ( sorted recent to last )
MONITORING
almost 3 years ago - at 09/09/2022 01:44PM
We see a return to normal since our last update. However, we continue to actively monitor the platform.
MONITORING
almost 3 years ago - at 09/09/2022 01:00PM
We also note that some agents are out of sync with their status.
A patch has just been deployed in production and it is necessary to ask users to disconnect / reconnect (or simply refresh their browser) for it to be applied correctly.
INVESTIGATING
almost 3 years ago - at 09/09/2022 12:38PM
We are currently experiencing slowdowns when closing conversations from the desk.
Our technical team is currently working to resolve this issue.
Next update in 15min
Latest iAdvize (HA) outages
P2 - stats indexing problem - about 1 month ago
P1 - Copilots are not responding - about 1 month ago
(P2) The video channel is out of order - about 2 months ago
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