Outage in iAdvize (HA)
Slowdown in progress when closing conversations from the desk
Resolved MinorComponents affected
iAdvize (HA) Conversation closureLatest iAdvize (HA) outages
Details
Updates ( sorted recent to last )
We see a return to normal since our last update. However, we continue to actively monitor the platform.
We also note that some agents are out of sync with their status. A patch has just been deployed in production and it is necessary to ask users to disconnect / reconnect (or simply refresh their browser) for it to be applied correctly.
We are currently experiencing slowdowns when closing conversations from the desk. Our technical team is currently working to resolve this issue. Next update in 15min
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