Outage in iAdvize (HA)
P1. Bots are no longer operational (they no longer respond)
Resolved Major
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Outage Details
Components affected
iAdvize (HA) BotLatest Updates ( sorted recent to last )
This incident has been resolved.
All conversations stucked during the incident have been manually closed.
Thank you for your patience.
We note that some conversations that took place during the incident are currently still in progress, but for which the bot is no longer responding. We are going to close these conversations manually.
We have seen a return to normality in the last 5 minutes following our latest actions.
We are continuing to monitor the situation.
We are seeing new disruptions appear. Bots are taking a long time to respond or are no longer responding in some cases. We are actively working to resolve the problem
The service has restarted and we are seeing a return to normal.
We have noticed that the bots are no longer responding.
The technical team is working to resolve the problem.
We're going to restart the service to restore it.
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