Outage in Illuminate Education

Lightning Grader Outage

Resolved Major
September 03, 2021 - Started over 3 years ago
Official incident page

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Outage Details

Users may experience issues when attempting to print new answer sheets (bubble sheets) or when attempting to scan answer sheets into DnA. We are currently investigating these issues and apologize for any disruption. We will provide another update in 60 minutes.
Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 09/03/2021 06:55AM

This incident has been resolved.

MONITORING over 3 years ago - at 09/03/2021 04:14AM

Our team has identified and resolved this issue. We are continuing to monitor and we will provide additional updates as needed.

IDENTIFIED over 3 years ago - at 09/03/2021 04:13AM

Our team has identified and resolved this issue. We are continuing to monitor and we will provide additional updates as needed.

IDENTIFIED over 3 years ago - at 09/03/2021 03:59AM

We are currently working on implementing the solution. We do not have additional information to share at this time, but we’ll provide another update in 60 minutes. Thank you for your patience as we work to resolve this matter.

IDENTIFIED over 3 years ago - at 09/03/2021 03:19AM

We have identified the issue, and we are currently working on implementing the solution. We will be back in 30 minutes with another update. We appreciate your continued patience.

INVESTIGATING over 3 years ago - at 09/03/2021 03:05AM

Users may experience issues when attempting to print new answer sheets (bubble sheets) or when attempting to scan answer sheets into DnA. We are currently investigating these issues and apologize for any disruption. We will provide another update in 60 minutes.

Latest Illuminate Education outages

Quiz Takers Report not generating - 9 days ago
Fastbridge - Site currently inaccessible - 28 days ago
DnA - Assessments not loading for online testing - 3 months ago
Online Testing Failing to Load - 3 months ago
DnA - Answer Sheets Not Generating in Assessments - 3 months ago

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