Outage in Intercom

Intercom Phone functionality degraded

Resolved Minor
April 22, 2024 - Started 13 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Our downstream provider, Twilio, is experiencing an outage which impacts Phone functionality. We will continue to monitor their status page for recovery.
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 04/22/2024 06:07PM

Twilio have closed out this incident on their status page and we have confirmed that functionality for Intercom phone has returned to normal.

IDENTIFIED 13 days ago - at 04/22/2024 05:25PM

We are continuing to wait on confirmation from Twilio about full service recovery.

IDENTIFIED 13 days ago - at 04/22/2024 04:21PM

Our downstream provider, Twilio, is experiencing an outage which impacts Phone functionality. We will continue to monitor their status page for recovery.

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