Outage in Intercom

Issue uploading images in the Messenger

Resolved Major
April 25, 2024 - Started 10 days ago - Lasted 7 minutes
Official incident page

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Outage Details

Our team is aware that some users are unable to send images via the messenger. We are actively investigating this behaviour and will inform you as soon as there is a fix in place
Components affected
Intercom Web Messenger
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/25/2024 02:47PM

We have resolved an issue that prevented images from being uploaded in the web Messenger.

INVESTIGATING 10 days ago - at 04/25/2024 02:41PM

Our team is aware that some users are unable to send images via the messenger. We are actively investigating this behaviour and will inform you as soon as there is a fix in place

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