Incident in IT Glue
3 months ago

Recent Items disabled - North America

Resolved Maintenance
We are investigating an issue that prevents access to IT Glue in our North American Data Center. You may see 502 Bad Gateway or other error pages on accessing the app. We will provide further details here as soon as we can. Region: North America Applications: Web App, Mobile App, Chrome Extension
Updates ( sorted recent to last )
MONITORING at 04/26/2022 02:24PM

Performance issues with IT Glue Recent Items on April 8th were observed. Therefore, we had to make a difficult decision to temporarily disable it. Over the last few weeks, our engineering team has made significant optimizations to the performance of Recent Items. And at the same time, we are continuously evolving our database architecture to provide additional redundancy through active-active clustered replicas in addition to our existing high availability design to strive for 100% uptime. While optimizing the performance of Recent Items is independent of the evolution of the database architecture, we decided to ensure some of the key milestones are met before turning back on Recent Items. We chose this most conservative path, out of an abundance of caution, to ensure there’s no service disruption to your business. Recent Items are expected to be back within this week. We appreciate your continued patience and support.

MONITORING at 04/09/2022 11:01AM

Activity Logs are now working as we continue to work on the fix that would restore Recent Items functionality. Thank you for your patience.

MONITORING at 04/08/2022 08:20AM

Our investigation suggests that app performance has been negatively impacted by the running of Recent Items throughout IT Glue. We have had to make the tough decision to temporarily disable this feature while we work on a fix. This affects our North America Datacenter only. You will also see no Activity Logs written as we work on the fix, but rest assured all your activities are logged on the back end and will be available in the user interface once fixed. Users should be able to access the application at this point. We will share more information as we have them. Thank you for your patience.

INVESTIGATING at 04/08/2022 07:25AM

We continue to investigate and monitor the 502 Bad Gateway errors that users are experiencing while accessing the application again. We hope to have more information soon for you. Thank you for your patience.

MONITORING at 04/08/2022 07:09AM

We are seeing recovery where users should be able to access the application again. Some users may see slowness or delays in the app as we continue to monitor and action as necessary. Thank you for your patience.

INVESTIGATING at 04/08/2022 06:30AM

We are investigating an issue that prevents access to IT Glue in our North American Data Center. You may see 502 Bad Gateway or other error pages on accessing the app. We will provide further details here as soon as we can. Region: North America Applications: Web App, Mobile App, Chrome Extension

Official incident page

Don't waste time! Know when there's an external outage happening.

Monitor IT Glue and all your business critical cloud services

Never miss when your external dependencies are down. Instant notifications when there are outages.

Get Started Free 197 companies signed up in the last month!
No credit card required · Cancel anytime · 1622 services available to monitor

"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
Every engineer at some point in time

How can we help?

No more frantic searching for the source of the problem.

All of your service statuses in one place

Check the status of all your services in one place. No more going to each of the status pages and managing them individually.

Notifications of incidents in real time

We monitor 24 hours a day, 7 days a week and will notify you if there is an incident. No more wasting time trying to figure out why something isn't working.

Notifications in your favorite channel

Get instant notifications in your email, Slack, or Discord.

Keep track of scheduled maintenance

Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.

Set the notification level for each service

Configure which notifications you want to receive from each service. You can choose to receive notifications for all incidents, only critical incidents, or just display them on the dashboard.

Integrate with your current workflows

Using Zapier or Webhooks, you can easily integrate notifications into your processes.

Receive a Weekly Digest

Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.

Multiple Profiles

Create one profile for each of your teams. One Dashboard and specific Notifications settings for each team.

Only receive notifications for specific components

Filter notifications by service components. You can opt to receive notifications only when a specific component is affected.

For every team in your company


Add another dimension (external systems) to your monitoring data and complement it with the external factors. Monitor the services your company relies on for the development experience. Don't waste time looking elsewhere, when it's an external outage.

Customer Support

Know before your clients tell you. Anticipate possible issues and make the necessary arrangements. Understand if your business is being impacted by outages in external services.


One of your competitors is down? Maybe a good time to spread the word about your service.

Start monitoring
all your essential services

  1. Step 1 Create an account

    Start with a trial account that will allow you to try and monitor up to 30 services for 14 days.

  2. Step 2 Select your services

    There are 1622 services to choose from, and we're adding more every week.

  3. Step 3 Set up notifications

    You can get notifications by email, Slack, and Discord. You can also use Zapier or Webhooks to build your workflows.

Frequently Asked Questions

Is IT Glue down today?
IT Glue seems to be up and running. We've updated the status 2 minutes ago.
I'm having issues with IT Glue, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when IT Glue is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when IT Glue has issues.
Why use IsDown?
We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
How can I pay for a subscription?
You can go to the Billing section in your account and choose one of the plans. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
Are we missing an integration?
Contact us, and we'll add it ASAP.

Ready to start monitoring your cloud services?

Increase the productivity and efficiency of your team. Enable monitoring for your services, and start receiving real-time alerts when your services have outages.

Start today for FREE