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Outage in IT Glue

RocketCyber - EU Region - Pages loading slow or not at all

Resolved Minor
October 21, 2026 - Started 2 days ago - Lasted about 18 hours
Official incident page

Incident Report

Summary AI Generated

RocketCyber partners in the EU region experienced slow or completely unresponsive page loads within the platform. The incident lasted approximately 17.8 hours before the Kaseya Engineering Team implemented a fix and monitored results. The incident was subsequently resolved.

We are aware of a problem where RocketCyber partners, in the EU region, are experiencing web pages loading slow or not at all, within the platform. The Kaseya Engineering Team is currently investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/22/2026 01:50PM

This incident has been resolved.

MONITORING 2 days ago - at 10/21/2026 09:00PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 10/21/2026 08:08PM

We are aware of a problem where RocketCyber partners, in the EU region, are experiencing web pages loading slow or not at all, within the platform.

The Kaseya Engineering Team is currently investigating the issue.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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