Outage in IT Glue
Datto Saas Protection- Partners Unable to Access Clients Hosted on Node isw1-bfyii-1134
Resolved MinorIncident Report
Summary AI Generated
Datto SaaS Protection partners were unable to access customer accounts hosted on node isw1-bfyii-1134, disrupting client visibility and backup functionality. Kaseya's R&D team deployed a fix approximately one hour after the issue was identified, restoring access and full functionality, with queued backups expected to clear within 8 hours. The incident was fully resolved after a total duration of roughly 199 hours.
We are aware of an issue where some Datto SaaS Protection Partners are unable to access customer accounts hosted on the isw1-bfyii-1134 node
The Kaseya Engineering Team is investigating the issue.
If you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for the latest updates: https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
28 minutes ago - at 10/23/2026 05:53PM
This incident has been resolved.
MONITORING
8 days ago - at 10/15/2026 12:04PM
The Kaseya R&D Team implemented a fix, and as a result, the clients hosted on the node are now accessible and full functionality is restored.
We are currently monitoring the health of the service and the progress with which the service is working through the queued backups.
The estimated time for full recovery is up to 8 hours.
INVESTIGATING
8 days ago - at 10/15/2026 10:52AM
We are aware of an issue where some Datto SaaS Protection Partners are unable to access customer accounts hosted on the isw1-bfyii-1134 node
The Kaseya Engineering Team is investigating the issue.
If you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for the latest updates: https://status.kaseya.com/
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