Outage in Iterable

Partial API Outage

Resolved Major
September 20, 2023 - Started over 1 year ago - Lasted about 5 hours
Official incident page

Need to monitor Iterable outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Iterable, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating a large volume of API errors. Next update will be at 11:15 AM PDT.
Components affected
Iterable Web Application Iterable API
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/20/2023 10:09PM

This incident has been resolved.

MONITORING over 1 year ago - at 09/20/2023 07:35PM

Engineering has made several changes to our infrastructure that has mitigated the issue. We are currently monitoring the situation and determining the root cause. Any API calls that returned a 5xx error code during the incident will need to be retried. The time lapse of intermittent API failures was from 8AM PDT to 11:30 AM PDT on 9/20/23.

INVESTIGATING over 1 year ago - at 09/20/2023 06:36PM

Web and API have been affected by error spikes lasting roughly 1 minute each since 8AM PDT on 9/20/23. Our engineers are working to increase resources on our gateway to mitigate the issue at this time. We are still investigating the root cause. The next update will be at 1PM PDT.

INVESTIGATING over 1 year ago - at 09/20/2023 05:37PM

We are currently investigating a large volume of API and Web errors. Next update will be at 11:15 AM PDT.

INVESTIGATING over 1 year ago - at 09/20/2023 05:23PM

We are currently investigating a large volume of API errors. Next update will be at 11:15 AM PDT.

Latest Iterable outages

Queries to data stored on C120 cluster are failing - 19 days ago
Ingestion Delay on Clusters 100 and Above - about 2 months ago
Degraded Performance with Campaign Sends, Scheduled Journeys and Exports - 2 months ago
Journeys are having issues fetching, creating and saving journeys. - 2 months ago
ingestion delays on c22 - 4 months ago

Stop Juggling Dozens of Status Pages – Monitor Them All in One Place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4000 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook