Outage in Iterable

Journeys are having issues fetching, creating and saving journeys.

Resolved Major
March 07, 2025 - Started 8 months ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently investigating an issue affecting Journeys where fetching, creation and saving of journeys is not working correctly. Customers may experience delays or unexpected behavior when using Journeys. Our Engineering team is actively working to identify the root cause. We will provide the next update in 60 minutes or sooner if more information becomes available.
Components affected
Iterable Web Application

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/07/2025 06:35PM

We do not see any more errors in journey edits.

MONITORING 8 months ago - at 03/07/2025 10:32AM

A fix has been deployed and journey function is operating normally. Moving to monitoring state.

INVESTIGATING 8 months ago - at 03/07/2025 09:57AM

We are currently investigating an issue affecting Journeys where fetching, creation and saving of journeys is not working correctly. Customers may experience delays or unexpected behavior when using Journeys. Our Engineering team is actively working to identify the root cause.
We will provide the next update in 60 minutes or sooner if more information becomes available.

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