Outage in Iterable

Journeys are having issues fetching, creating and saving journeys.

Resolved Major
March 07, 2025 - Started about 1 month ago - Lasted about 9 hours
Official incident page

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Outage Details

We are currently investigating an issue affecting Journeys where fetching, creation and saving of journeys is not working correctly. Customers may experience delays or unexpected behavior when using Journeys. Our Engineering team is actively working to identify the root cause. We will provide the next update in 60 minutes or sooner if more information becomes available.
Components affected
Iterable Web Application
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/07/2025 06:35PM

We do not see any more errors in journey edits.

MONITORING about 1 month ago - at 03/07/2025 10:32AM

A fix has been deployed and journey function is operating normally. Moving to monitoring state.

INVESTIGATING about 1 month ago - at 03/07/2025 09:57AM

We are currently investigating an issue affecting Journeys where fetching, creation and saving of journeys is not working correctly. Customers may experience delays or unexpected behavior when using Journeys. Our Engineering team is actively working to identify the root cause.
We will provide the next update in 60 minutes or sooner if more information becomes available.

Latest Iterable outages

Ingestion Delay on Clusters 100 and Above - about 1 month ago
Degraded Performance with Campaign Sends, Scheduled Journeys and Exports - about 1 month ago
ingestion delays on c22 - 3 months ago
Intermittent API errors - 3 months ago
Event-Triggered Journeys Delays Ingesting New Users - 4 months ago

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