Outage in Iterable

Ingestion stopped on C25

Resolved Minor
September 21, 2023 - Started over 1 year ago - Lasted about 8 hours
Official incident page

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Outage Details

At 7:48 AM PDT we identified that ingestion has stopped on C25 and our engineers have identified the issue and are working to resolve it. Next update will be at 9AM PDT or sooner.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/21/2023 11:13PM

Cluster 25 has recovered fully and is now processing normally.

MONITORING over 1 year ago - at 09/21/2023 08:03PM

Ingestion on cluster 25 is still recovering. We are monitoring the situation and expect it to catch up in the next several hours. Until then you may still experience overall slowness of journey processing and API calls. Next update will be at or before 4pm PDT.

IDENTIFIED over 1 year ago - at 09/21/2023 05:43PM

As of 9:09 AM PDT we have resumed ingestion on Cluster 25 and are working through the backlog of user events, updates, and triggers. No data has been lost. You may experience overall slowness of journey processing and API calls as we work through this backlog. Next update will be at or before 1PM PDT.

IDENTIFIED over 1 year ago - at 09/21/2023 04:08PM

Our engineers are continuing to remedy the ingestion issue on C25. Next update will be at 11AM PDT or before.

IDENTIFIED over 1 year ago - at 09/21/2023 03:21PM

At 7:48 AM PDT we identified that ingestion has stopped on C25 and our engineers have identified the issue and are working to resolve it. Next update will be at 9AM PDT or sooner.

Latest Iterable outages

Queries to data stored on C120 cluster are failing - 19 days ago
Ingestion Delay on Clusters 100 and Above - about 2 months ago
Degraded Performance with Campaign Sends, Scheduled Journeys and Exports - 2 months ago
Journeys are having issues fetching, creating and saving journeys. - 2 months ago
ingestion delays on c22 - 4 months ago

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