Outage in Jira Service Management

Rich Text Fields not being rendered in Global Issue Create in JSM

Resolved Minor
May 15, 2023 - Started 12 months ago - Lasted about 12 hours
Official incident page

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Outage Details

We have identified and continue to work on resolving the issue create problems for Jira Service Management. In specific situations, in JSM projects, when creating issue via Global Issue Create dialog, configured rich text fields might not be rendered. Moreover created issues won't have default values stored for such rich text fields. We have identified the root cause and expect recovery shortly.
Components affected
Jira Service Management Jira Service Mangement Web Jira Service Management Service Portal
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/16/2023 02:42AM

Between 2023-05-02 13:00 UTC to 2023-05-16 12:20 UTC, we experienced degraded performance in Global Issue Create for Jira Service Management. The issue has been resolved and the service is operating normally.

IDENTIFIED 12 months ago - at 05/15/2023 02:29PM

We have identified and continue to work on resolving the issue create problems for Jira Service Management. In specific situations, in JSM projects, when creating issue via Global Issue Create dialog, configured rich text fields might not be rendered. Moreover created issues won't have default values stored for such rich text fields.

We have identified the root cause and expect recovery shortly.

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