Outage in Jira Software

Degraded performance in Cloud

Resolved Minor
September 19, 2023 - Started 8 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are investigating cases of degraded performance for some Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, and Jira Product Discovery Cloud customers. We will provide more details within the next hour.
Components affected
Jira Software Signup Jira Software Automation for Jira Jira Software Create and edit Jira Software Authentication and User Management Jira Software Search Jira Software Notifications Jira Software Administration Jira Software Marketplace Jira Software Mobile Jira Software Viewing content
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/19/2023 07:23AM

Between 09/18 10:47 UTC to 09/19 04:15 UTC, we experienced degraded performance for some Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, Atlassian Access, and Jira Product Discovery customers. The issue has been resolved and the service is operating normally.

MONITORING 8 months ago - at 09/19/2023 05:45AM

Services are confirmed to be stable. We are performing final validation checks before confirming the incident's resolution.

MONITORING 8 months ago - at 09/19/2023 04:56AM

We have identified the root cause of the downgraded performance and have mitigated the problem. We are monitoring this closely.

INVESTIGATING 8 months ago - at 09/19/2023 02:53AM

We are investigating cases of degraded performance for some Confluence, Jira Work Management, Jira Service Management, Jira Software, Trello, and Jira Product Discovery Cloud customers. We will provide more details within the next hour.

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