Outage in JW Player

Payment UI Outage

Resolved Major
March 27, 2024 - Started about 1 month ago - Lasted 20 minutes
Official incident page

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Outage Details

We are experiencing an issue with our Payment UI preventing check out for some customers. Our engineers are currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/27/2024 09:12PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/27/2024 09:02PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 03/27/2024 08:54PM

We are experiencing an issue with our Payment UI preventing check out for some customers. Our engineers are currently investigating the issue.

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