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Check the stats and details of the latest JW Player outages and issues
Minor Resolved · about 12 hours ago · lasted about 1 hour
We are currently investigating an issue with the JW Dashboard. Some users might experience the inability to update the media/player via the JW Dashboard. No other system is affected. We will provide an update shortly.
Minor Resolved · 12 days ago · lasted about 4 hours
We are currently monitoring an issue with the JW Dashboard. Users will experience delays in viewing Real-Time Analytics via the JW Dashboard. No other system is affected.
Minor Resolved · 18 days ago · lasted about 3 hours
We are currently investigating an issue with the player & video analytics. Users will experience delays in generating analytics via the JW Dashboard. No other system is affected. We will provide an update shortly.
Minor Resolved · 25 days ago · lasted 20 minutes
We are currently investigating an issue with the Analytics API. A subset of users may be unable to see timely data within Custom Reports or the Analytics Overview. We will provide an update shortly.
Minor Resolved · about 1 month ago · lasted about 4 hours
Intermittent playback issues due to an upstream service provider for Instant Live Channels
We are awaiting updates from our upstream Live service provider for playback issues with our Instant Live product.
Minor Resolved · about 2 months ago · lasted about 4 hours
JW Usage API
We are currently investigating an issue with the Usage API. Users will see delayed data when viewing the Account Usage page in the JW Dashboard or querying for usage data in the JW Platform Management API. No other system is affected. We will provide an update shortly.
Minor Resolved · 2 months ago · lasted 32 minutes
Support Site is Under Maintenance
Our support system is currently undergoing maintenance. For support please contact [email protected]
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