Number of Incidents
1 outages
Since last incident
15 days
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Minor · 15 days ago · lasted about 2 hours
Degraded Transcoding Performance
We are currently investigating an issue with the degradation of our transcoding services and data processing performance. No other system is affected. We will provide updates as the engineering team delivers them.
Major · about 2 months ago · lasted about 1 hour
We are currently investigating an issue with DRM playback. Users may experience an inability to playback DRM-encrypted content. No other system is affected. We will provide updates as the engineering team delivers them.
Minor · about 2 months ago · lasted 37 minutes
JW Dashboard issues viewing all assets
We have identified an issue with the JW Dashboard. Users may experience an error when trying to access “View All Assets” for some media. A resolution is currently in implementation. No other system is affected. We will provide an update shortly.
Minor · 3 months ago · lasted about 6 hours
Delay in Video Player Analytics
We are currently investigating an issue that has resulted in a delay in the processing of play session data. This incident is causing a degradation in the generation of analytics. No other systems are currently affected. We will provide updates as they are delivered by the engineering team.
Major · 3 months ago · lasted about 1 hour
Degraded Upload Speed Performance
We are currently investigating an issue with the Hosting and Management API. Users will experience a degradation in uploading content via the Hosting and Management API & JW Dashboard. No other system is affected. We will provide an update shortly.
Minor · 3 months ago · lasted about 1 hour
Custom Reports: Auto-completes and enrichments
We are currently investigating an issue with Custom Reports. Auto-completes and enrichments within the Custom Report dashboard page are returning values up to June 16, 2023 for media metadata. That means any media created or updated since that date will not be reflected in auto-completes and enrichments. No other system is affected. We will provide an update shortly.
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