Is JW Player Down?

JW Player status is operational

IsDown is monitoring JW Player's official status page in real time.

Stats for JW Player official incidents in the last 30 days

Number of Incidents

1 outages

Since last incident

15 days

Users reports for JW Player in the last 12 hours

Monitor JW Player and all your third-party dependencies in one place

Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including JW Player.

Monitor and keep track of JW Player's current and past outages

Minor · 15 days ago · lasted about 2 hours

Degraded Transcoding Performance

We are currently investigating an issue with the degradation of our transcoding services and data processing performance. No other system is affected. We will provide updates as the engineering team delivers them.

Major · about 2 months ago · lasted about 1 hour

DRM Playback Issues

We are currently investigating an issue with DRM playback. Users may experience an inability to playback DRM-encrypted content. No other system is affected. We will provide updates as the engineering team delivers them.

Minor · about 2 months ago · lasted 37 minutes

JW Dashboard issues viewing all assets

We have identified an issue with the JW Dashboard. Users may experience an error when trying to access “View All Assets” for some media. A resolution is currently in implementation. No other system is affected. We will provide an update shortly.

Minor · 3 months ago · lasted about 6 hours

Delay in Video Player Analytics

We are currently investigating an issue that has resulted in a delay in the processing of play session data. This incident is causing a degradation in the generation of analytics. No other systems are currently affected. We will provide updates as they are delivered by the engineering team.

Major · 3 months ago · lasted about 1 hour

Degraded Upload Speed Performance

We are currently investigating an issue with the Hosting and Management API. Users will experience a degradation in uploading content via the Hosting and Management API & JW Dashboard. No other system is affected. We will provide an update shortly.

Minor · 3 months ago · lasted about 1 hour

Custom Reports: Auto-completes and enrichments

We are currently investigating an issue with Custom Reports. Auto-completes and enrichments within the Custom Report dashboard page are returning values up to June 16, 2023 for media metadata. That means any media created or updated since that date will not be reflected in auto-completes and enrichments. No other system is affected. We will provide an update shortly.

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Head of Security

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Frequently Asked Questions

Is JW Player down right now? What is JW Player current status?
JW Player seems to be up and running. We've updated the status 38 minutes ago.
Was JW Player down today?
JW Player is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with JW Player, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with JW Player and need support?
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Why use IsDown instead of JW Player status page?
IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled. Check more details in here.
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