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Kami Latest Stats, Incidents, and Reports
- 1
- Incidents in the last 7 days
- 2
- Incidents in the last 30 days
- Reports in the last 12 hours
Resolved Major API Outage
Our engineers have identified and actively resolving an API outage. This appears to affect all API requests, which means it's affecting all assignment creation, document loading, creating and modification of annotations, and saving and exporting work. Kami’s offline mode will automatically kick in to ensure that your work is saved locally. Please keep your Kami tab open so that we are able to sync all of your work once this outage is resolved. We are sorry for any disruption this may have caused. We have now confirmed that Kami is back up and running with a temporary fix in place.
Resolved Minor Kami not saving changes on fillable PDF text boxes and not rendering images on a document
We've identified two separate issues with a new release of Kami where 1) New changes to pre-made fillable text boxes are not triggering a "save" and causing our users to lose work on those fillable boxes. The workaround is to use our Kami "text tool" instead and type into the Kami textbox to save that work. 2) Images from the original document are not rendering, so the pages appear blank. There are no current workarounds. Our engineers are actively working on fixes for both cases. If you have an issue unrelated to these two issues, please email us at [email protected] so that we can investigate further. We're sorry for the disruption caused by these bugs, we hope to automatically roll out an update to fix them soon.
Resolved Minor 'Create Kami Assignment' button missing for Google Classroom
We've been made aware of an issue where the "Create Kami Assignment" button in Google Classroom is missing for teachers. The fix will come in the form of a Kami Chrome Extension update, we’ll keep you updated as the fix progresses. The best workaround is to go to Kami’s Dashboard > Create Classroom Assignment. Or you can go directly using this link https://web.kamihq.com/web/viewer.html?open_dialog=create_assignment You’ll need to select your class in the top right corner. This will provide you with the same dialog you'd expect to open from the missing button. We’re so sorry for the disruption – we know how busy you are and how even the littlest hiccup can affect your day; we’ll be working ‘round the clock to get you back to business in no time.
Resolved Minor Amazon Web Services outage are affecting Kami sharing links and Canvas
Amazon Web Services (AWS) outage impacting Kami link sharing. Our engineers have identified an issue with our shortened links that use the domain "https://kami.app". This is due to the third party service that we use for this feature, Amazon Web Services (AWS), is currently experiencing an outage. This affects Kami Assignments created for Google Classroom because, by default, we add the shortened “Open with Kami” links to the assignment. Please workaround this problem by sharing the full un-shortened link (if you have it), sharing the file directly via Google Drive or OneDrive's file sharing dialogue, or using the “Open with Kami” link at the top center of the Google Drive file preview. This AWS outage is also affecting around 5% of document loads on Instructure's Canvas. To workaround this, try loading the Kami assignment from Kami again. In the meantime, you can still use all the other features of Kami without issue. Our engineers are closely monitoring this situation and hope to provide an update shortly.
Resolved Minor Microsoft OneDrive for Business saving/turn-in outage
Starting from 10:00 am Pacific Daylight Time or 1:00 pm Eastern Daylight Time 11th May 2021, we noticed an increase of errors affecting OneDrive for Business customers. This outage affects anyone attempting to save or turn in document changes to Microsoft OneDrive for Business from Kami. This outage affects 90-100% of documents save attempts to OneDrive for Business users. You will notice errors such as "Save Failed" or turn-in failures. This outage does not affect Google Drive, nor does it appear to affect OneDrive Personal users. Rest assured, your work and changes are saved safely to Kami's servers. We recommend you download the PDF file to your computer and upload it to One Drive manually or submit your work outside of Kami's Schoology Turn In or Canvas' Submit buttons. Or use the Kami share link and ask that your collaborators open the file in Kami. We have reported to Microsoft this outage, and our engineers are attempting to work around this. We're sorry for the inconvenience this is causing. For additional support, please email [email protected]
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FAQ
- Is Kami down?
- Kami seems to be up and running. We're updating the status regularly.
- I'm having issues with Kami, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when Kami is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when Kami has issues.
- Why IsDown?
- We want to keep you updated on the status of the services that impact your company. You get a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service.
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- You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
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- Sure thing! Just contact us, and we'll add it ASAP. Some services are more straightforward to add than others, but we're going to work to find the best solution.
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