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Resolved Search is currently unavailable
Amazon Web Services, the hosting provider for Kickserv and much of the rest of the Internet, is having issues with one of their server availability zones. The Kickserv application itself is hosted in multiple zones and is unaffected, but Elastic Cloud (our search engine service) has been affected by the outage. We are working with them to try and resolve the situation. In the meantime, instead of searching for jobs or customers, we recommend using the Customers list, finding your customer by name, and selecting the job from the customer’s Jobs tab. We’ll post updates as we have them.
Resolved Amazon Web Services degraded performance
Amazon Web Services (AWS), the hosting provider for Kickserv and much of the Internet, is reporting various issues today in its us-east-1 region. Kickserv is hosted in multiple regions, so our performance has so far seen little impact, but this could change at any point. Many services we use also rely on AWS, so you may encounter issues that are out of our control. We'll update this page as events warrant. Thanks for bearing with us. For more details, watch the AWS status page at https://status.aws.amazon.com
Resolved Reports of T-Mobile users not receiving Kickserv texts
We've received reports that Kickserv text messages are not being delivered to T-Mobile subscribers. We're looking into it with our SMS provider and will update this incident as soon as we know more. In the meantime, we advise using email notifications, Kickserv's built-in messaging, and the Kickserv mobile app wherever possible as alternatives to text messaging.
Resolved Investigating reports of text messages not being received
We've received a few reports of employees not receiving text notifications. We've been unable to reproduce the issue so far, but it may have to do with a problem at our text messaging service. We're continuing to look into it. Please let us know if you have encountered this problem.
Resolved Planned Search Re-index maintenance
Kickserv is performing database maintenance. It began Friday, Aug 13th, at 6pm Pacific Time. This maintenance is related to the customer feedback regarding the search feature and capabilities. The estimate was that the work would be completed early this morning, but due to the size of the data the indexing has continued into most of Saturday. You may find that your search capabilities are spotty today. We are monitoring the progress and you should see a steady increase in search speed results throughout the day. Thank you for working with us. Ping us in support if you have any questions.
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