0 incidents in the last 7 days
0 incidents in the last 30 days
Last check: 3 minutes ago
Last known issue: about 1 month ago
Resolved Problems sending text messages to AT&T customers
We are currently seeing problems delivering text messages to AT&T customers. We’re looking into it with our SMS provider. We’ll let you know when we have more information. Until then, we recommend contacting consumers via email or telephone.
Resolved Possible delays in sending email notifications
We are currently investigating reports from our automated email service that email notifications are being delayed. Thanks for bearing with us while we look into the cause. In the meantime, we suggest you use text notifications to your customers whenever possible.
Resolved Logos missing for some accounts
We've received a few reports of logo images missing on the dashboard page and on generated estimates or invoices. It's a side effect of a change we recently made to the way we store uploaded files. This should only affect a handful of accounts, but if you happen to be one of them, we're working on restoring those files today. If you'd rather not wait on the fix, you can upload your logo again and everything should go right back to normal. We're sorry for the inconvenience.
Resolved In-app support issues
We've received reports of the in-app support chat widget not loading properly. We're investigating and will keep this page updated. In the meantime, if you need help, you can check out https://help.kickserv.com or email [email protected]
Resolved Unexpected downtime
We’re investigating an issue with the availability of the Kickserv web application. Watch this space for updates as soon as they are available.
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