Is Kickserv Down?

Kickserv Status is Operational

Latest Kickserv Outages

Check the stats and details of the latest Kickserv outages and issues

0 Outages in the last 7 days
0 Outages in the last 30 days
53 Days since last incident

Maintenance Resolved · about 2 months ago · lasted about 6 hours

Errors in the latest version of the iOS app

Our latest iOS app update contains a configuration error. We are correcting the issue and will release a fix ASAP. In the meantime, we recommend you do not update to the latest version of Kickserv on iOS (version 3.10.4). We'll let you know as soon as the App Store is updated with the fix.

Minor Resolved · 5 months ago · lasted 1 day

Problems logging manual payments

We've received reports that some accounts are unable to log manual (non-credit card) payments in Kickserv. We're currently looking into the issue and will update this page as soon as we have a resolution.

Minor Resolved · 7 months ago · lasted less than a minute

Issues adding notes and attachments

We're receiving reports of problems adding notes and attachments to a job. Both web and mobile applications are affected. We're investigating now and will update this page as soon as we have identified the issue.

Minor Resolved · 9 months ago · lasted 15 days

Inbound email replies are not being received

We are investigating an issue which is preventing email replies from being received by the Kickserv web application. We hope to have it resolved shortly. Until we do, if you are awaiting a reply from a customer, you may want to follow up with them by phone or separate email. We'll update you when we have more information.

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Minor Resolved · 10 months ago · lasted about 1 month

kck.sv links are not resolving

We are seeing DNS problems resolving web URLs created by our link shortening service. These URLs start with kck.sv and are used by our text messaging service and a few other areas of our web application. We are investigating now. In the meantime, if your customers are having problems viewing payment requests, you can send them a link to the Customer Center by visiting the customer's screen in Kickserv, selecting the Overview tab, and scrolling to the Customer Center section. Thanks for bearing with us while we sort this out.

Minor Resolved · 12 months ago · lasted 3 months

Search is currently unavailable

Amazon Web Services, the hosting provider for Kickserv and much of the rest of the Internet, is having issues with one of their server availability zones. The Kickserv application itself is hosted in multiple zones and is unaffected, but Elastic Cloud (our search engine service) has been affected by the outage. We are working with them to try and resolve the situation. In the meantime, instead of searching for jobs or customers, we recommend using the Customers list, finding your customer by name, and selecting the job from the customer’s Jobs tab. We’ll post updates as we have them.

Minor Resolved · 12 months ago · lasted 4 months

Amazon Web Services degraded performance

Amazon Web Services (AWS), the hosting provider for Kickserv and much of the Internet, is reporting various issues today in its us-east-1 region. Kickserv is hosted in multiple regions, so our performance has so far seen little impact, but this could change at any point. Many services we use also rely on AWS, so you may encounter issues that are out of our control. We'll update this page as events warrant. Thanks for bearing with us. For more details, watch the AWS status page at https://status.aws.amazon.com

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Frequently Asked Questions

Is Kickserv down today?
Kickserv seems to be up and running. We've updated the status 6 minutes ago. There have been 0 incidents in the last 24 hours.
I'm having issues with Kickserv, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
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