Is Kickserv down?
Kickserv current official status is Up and running
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Kickserv Latest Stats, Incidents, and Reports
- 0
- Incidents in the last 7 days
- 1
- Incidents in the last 30 days
- Reports in the last 12 hours
Resolved Search is currently unavailable
Amazon Web Services, the hosting provider for Kickserv and much of the rest of the Internet, is having issues with one of their server availability zones. The Kickserv application itself is hosted in multiple zones and is unaffected, but Elastic Cloud (our search engine service) has been affected by the outage. We are working with them to try and resolve the situation. In the meantime, instead of searching for jobs or customers, we recommend using the Customers list, finding your customer by name, and selecting the job from the customer’s Jobs tab. We’ll post updates as we have them.
Resolved Amazon Web Services degraded performance
Amazon Web Services (AWS), the hosting provider for Kickserv and much of the Internet, is reporting various issues today in its us-east-1 region. Kickserv is hosted in multiple regions, so our performance has so far seen little impact, but this could change at any point. Many services we use also rely on AWS, so you may encounter issues that are out of our control. We'll update this page as events warrant. Thanks for bearing with us. For more details, watch the AWS status page at https://status.aws.amazon.com
Resolved Reports of T-Mobile users not receiving Kickserv texts
We've received reports that Kickserv text messages are not being delivered to T-Mobile subscribers. We're looking into it with our SMS provider and will update this incident as soon as we know more. In the meantime, we advise using email notifications, Kickserv's built-in messaging, and the Kickserv mobile app wherever possible as alternatives to text messaging.
Resolved Investigating reports of text messages not being received
We've received a few reports of employees not receiving text notifications. We've been unable to reproduce the issue so far, but it may have to do with a problem at our text messaging service. We're continuing to look into it. Please let us know if you have encountered this problem.
Resolved Planned Search Re-index maintenance
Kickserv is performing database maintenance. It began Friday, Aug 13th, at 6pm Pacific Time. This maintenance is related to the customer feedback regarding the search feature and capabilities. The estimate was that the work would be completed early this morning, but due to the size of the data the indexing has continued into most of Saturday. You may find that your search capabilities are spotty today. We are monitoring the progress and you should see a steady increase in search speed results throughout the day. Thank you for working with us. Ping us in support if you have any questions.
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FAQ
- Is Kickserv down?
- Kickserv seems to be up and running. We're updating the status regularly.
- I'm having issues with Kickserv, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- How can I be notified when Kickserv is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when Kickserv has issues.
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- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service.
- How can I pay for a subscription?
- You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
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- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- You are missing one of the services I use. Can you add it?
- Sure thing! Just contact us, and we'll add it ASAP. Some services are more straightforward to add than others, but we're going to work to find the best solution.
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