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Kickserv Outages
Resolved Minor Issues adding notes and attachments
We're receiving reports of problems adding notes and attachments to a job. Both web and mobile applications are affected. We're investigating now and will update this page as soon as we have identified the issue.
Resolved Minor Inbound email replies are not being received
We are investigating an issue which is preventing email replies from being received by the Kickserv web application. We hope to have it resolved shortly. Until we do, if you are awaiting a reply from a customer, you may want to follow up with them by phone or separate email. We'll update you when we have more information.
Resolved Minor kck.sv links are not resolving
We are seeing DNS problems resolving web URLs created by our link shortening service. These URLs start with kck.sv and are used by our text messaging service and a few other areas of our web application. We are investigating now. In the meantime, if your customers are having problems viewing payment requests, you can send them a link to the Customer Center by visiting the customer's screen in Kickserv, selecting the Overview tab, and scrolling to the Customer Center section. Thanks for bearing with us while we sort this out.
Resolved Minor Search is currently unavailable
Amazon Web Services, the hosting provider for Kickserv and much of the rest of the Internet, is having issues with one of their server availability zones. The Kickserv application itself is hosted in multiple zones and is unaffected, but Elastic Cloud (our search engine service) has been affected by the outage. We are working with them to try and resolve the situation. In the meantime, instead of searching for jobs or customers, we recommend using the Customers list, finding your customer by name, and selecting the job from the customer’s Jobs tab. We’ll post updates as we have them.
Resolved Minor Amazon Web Services degraded performance
Amazon Web Services (AWS), the hosting provider for Kickserv and much of the Internet, is reporting various issues today in its us-east-1 region. Kickserv is hosted in multiple regions, so our performance has so far seen little impact, but this could change at any point. Many services we use also rely on AWS, so you may encounter issues that are out of our control. We'll update this page as events warrant. Thanks for bearing with us. For more details, watch the AWS status page at https://status.aws.amazon.com
Kickserv Components Status
"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
Every engineer at some point in time
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We monitor 24 hours a day, 7 days a week and will notify you if there is an incident. No more wasting time trying to figure out why something isn't working.
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Keep track of scheduled maintenance
Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.
Set the notification level for each service
Configure which notifications you want to receive from each service. You can choose to receive notifications for all incidents, only critical incidents, or just display them on the dashboard.
Integrate with your current workflows
Using Zapier or Webhooks, you can easily integrate notifications into your processes.
Receive a Weekly Digest
Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.
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Create one profile for each of your teams. One Dashboard and specific Notifications settings for each team.
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Filter notifications by service components. You can opt to receive notifications only when a specific component is affected.
For every team in your company
Engineering
Add another dimension (external systems) to your monitoring data and complement it with the external factors. Monitor the services your company relies on for the development experience. Don't waste time looking elsewhere, when it's an external outage.
Customer Support
Know before your clients tell you. Anticipate possible issues and make the necessary arrangements. Understand if your business is being impacted by outages in external services.
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One of your competitors is down? Maybe a good time to spread the word about your service.
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Step 1 Create an account
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Step 2 Select your services
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Step 3 Set up notifications
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Frequently Asked Questions
- Is Kickserv down today?
- Kickserv seems to be up and running. We've updated the status 1 minute ago.
- I'm having issues with Kickserv, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- How can I be notified when Kickserv is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Kickserv has issues.
- Why use IsDown?
- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Are we missing an integration?
- Contact us, and we'll add it ASAP.
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