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Resolved Possible delays in sending email notifications
We are currently investigating reports from our automated email service that email notifications are being delayed. Thanks for bearing with us while we look into the cause. In the meantime, we suggest you use text notifications to your customers whenever possible.
Resolved Logos missing for some accounts
We've received a few reports of logo images missing on the dashboard page and on generated estimates or invoices. It's a side effect of a change we recently made to the way we store uploaded files. This should only affect a handful of accounts, but if you happen to be one of them, we're working on restoring those files today. If you'd rather not wait on the fix, you can upload your logo again and everything should go right back to normal. We're sorry for the inconvenience.
Resolved In-app support issues
We've received reports of the in-app support chat widget not loading properly. We're investigating and will keep this page updated. In the meantime, if you need help, you can check out https://help.kickserv.com or email [email protected]
Resolved Unexpected downtime
We’re investigating an issue with the availability of the Kickserv web application. Watch this space for updates as soon as they are available.
Resolved Employee reminders in the mobile app
We're looking into reports of the mobile app (version 3.8) hanging when an employee reminder or time off event is scheduled for the current day. We've paused rollout of 3.8 and will have a fix out as soon as we can. Until this is resolved, we recommend you either refrain from updating to 3.8, or avoid scheduling those types of events.
Resolved Google Calendar connection issues
We've discovered an issue in our integration with Google Calendar that is preventing most new connections at this time. If you are already connected to Google Calendar, you should not be affected. We're working with Google to resolve the issue.
Resolved Degraded performance on calendar, map, and resources
We're investigating instances of slower-than-usual load times on parts of the Kickserv web application that feature live-updating content. This includes (but may not be limited to) the Map, Calendar, and Resources screens. If you are experiencing unusual slowness in any of these areas, please let our support team know. Thanks!
Resolved Degraded search and sync performance
We have identified and addressed a problem briefly affecting search, QuickBooks/Xero sync, and job and customer views. We will continue monitoring performance, but it appears to be back to normal.
Resolved Service outage in some locations
The Kickserv web application is currently inaccessible from some geographic locations. This appears to be an Internet-wide availability issue. We're investigating now.
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