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Outage in Klarna

Some of consumers in EU and US are unable to login to App or authenticate purchases over SMS

Resolved Minor
November 16, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Due to delayed message delivery on the carrier side, login and purchase authentication using SMS one-time code is currently degraded. Existing consumers can log in to the Klarna app using email.
Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 11/16/2022 11:09AM

This incident has been resolved.

MONITORING over 3 years ago - at 11/16/2022 10:38AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 3 years ago - at 11/16/2022 10:21AM

Due to delayed message delivery on the carrier side, login and purchase authentication using SMS one-time code is currently degraded. Existing consumers can log in to the Klarna app using email.

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