Outage in Klarna

Some of consumers in EU and US are unable to login to App or authenticate purchases over SMS

Resolved Minor

November 16, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Due to delayed message delivery on the carrier side, login and purchase authentication using SMS one-time code is currently degraded. Existing consumers can log in to the Klarna app using email.

Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 11/16/2022 11:09AM

This incident has been resolved.

MONITORING over 3 years ago - at 11/16/2022 10:38AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 3 years ago - at 11/16/2022 10:21AM

Due to delayed message delivery on the carrier side, login and purchase authentication using SMS one-time code is currently degraded. Existing consumers can log in to the Klarna app using email.

Latest Klarna outages

Support Chat AI assistant experiencing issues - 3 days ago

Customer Service Chat & Phone Support is experiencing issues - 8 days ago

Klarna Payments degradation - 11 days ago

Klarna Payments degradation - 14 days ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook