Outage in KnowBe4

KMSAT - SAML, Passwordless Login, and Password Reset Issues

Resolved Major
May 04, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We have received reports that some users are experiencing issues when trying to log in with SAML or with passwordless login. We are investigating this issue and will update this page when we have more information.
Components affected
KnowBe4 Console

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/04/2023 08:46PM

This incident has been resolved.

MONITORING over 2 years ago - at 05/04/2023 06:36PM

We’ve implemented a fix for the SAML and passwordless login issues. This fix is also for an issue with password resets. We’re monitoring the results to make sure no further issues occur.

INVESTIGATING over 2 years ago - at 05/04/2023 05:54PM

We have received reports that some users are experiencing issues when trying to log in with SAML or with passwordless login. We are investigating this issue and will update this page when we have more information.

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