Outage in KnowBe4
KnowBe4 Service Operational Issues
Resolved MinorIncident Report
We experienced degraded performance across parts of the platform earlier today due to an AWS service incident in the US-EAST-1 region. Service levels are improving, and our teams continue to monitor the situation closely.
Components affected
KnowBe4 Console KnowBe4 Console KnowBe4 Notification Service KnowBe4 Phishing KnowBe4 Inbox KnowBe4 Training KnowBe4 Integrations KnowBe4 Learner Experience (LX) KnowBe4 PhishRIP KnowBe4 PhishML KnowBe4 Email Delivery KnowBe4 User Provisioning KnowBe4 Webhooks KnowBe4 Reporting KnowBe4 APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/21/2025 01:57PM
The performance issues impacting our platform have been addressed and this incident has been resolved. Our team will be able to provide a root cause analysis once we have received full details on the service event incident from AWS.
MONITORING
6 months ago - at 10/20/2025 08:06PM
We continue to experience intermittent degraded performance across parts of the platform due to an AWS service incident in the US-EAST-1 region. Service levels continue to improve, and our teams continue to monitor the situation closely.
MONITORING
6 months ago - at 10/20/2025 12:06PM
We are continuing to monitor for any further issues.
MONITORING
6 months ago - at 10/20/2025 12:00PM
Phish Alert, Secure Workspace, and Defend Mail Flow are operational again. We are continuing to monitor PhishER and KSAT.
MONITORING
6 months ago - at 10/20/2025 10:19AM
We are continuing to monitor for any further issues.
MONITORING
6 months ago - at 10/20/2025 10:15AM
We are continuing to monitor for any further issues.
MONITORING
6 months ago - at 10/20/2025 09:47AM
We experienced degraded performance across parts of the platform earlier today due to an AWS service incident in the US-EAST-1 region. Service levels are improving, and our teams continue to monitor the situation closely.
Latest KnowBe4 outages
ADI Sync and Training Policy Upload Errors (US Only) - 3 days ago
PhishER Login Issues (CA Only) - 6 days ago
Intermittent latency for Protect users - US Only - 9 days ago
PhishER Access Issue for UK/CA Instances - 10 days ago
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