Outage in KnowBe4

KnowBe4 Service Operational Issues

Resolved Minor
October 20, 2025 - Started 2 days ago - Lasted 1 day
Official incident page

Incident Report

We experienced degraded performance across parts of the platform earlier today due to an AWS service incident in the US-EAST-1 region. Service levels are improving, and our teams continue to monitor the situation closely.
Components affected
KnowBe4 Inbox KnowBe4 Webhooks KnowBe4 PhishML KnowBe4 Notification Service KnowBe4 Integrations KnowBe4 PhishRIP KnowBe4 Console KnowBe4 Console KnowBe4 Reporting KnowBe4 API KnowBe4 Phishing KnowBe4 Training KnowBe4 Email Delivery KnowBe4 Learner Experience (LX) KnowBe4 User Provisioning

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/21/2025 01:57PM

The performance issues impacting our platform have been addressed and this incident has been resolved. Our team will be able to provide a root cause analysis once we have received full details on the service event incident from AWS.

MONITORING 2 days ago - at 10/20/2025 08:06PM

We continue to experience intermittent degraded performance across parts of the platform due to an AWS service incident in the US-EAST-1 region. Service levels continue to improve, and our teams continue to monitor the situation closely.

MONITORING 2 days ago - at 10/20/2025 12:06PM

We are continuing to monitor for any further issues.

MONITORING 2 days ago - at 10/20/2025 12:00PM

Phish Alert, Secure Workspace, and Defend Mail Flow are operational again. We are continuing to monitor PhishER and KSAT.

MONITORING 2 days ago - at 10/20/2025 10:19AM

We are continuing to monitor for any further issues.

MONITORING 2 days ago - at 10/20/2025 10:15AM

We are continuing to monitor for any further issues.

MONITORING 2 days ago - at 10/20/2025 09:47AM

We experienced degraded performance across parts of the platform earlier today due to an AWS service incident in the US-EAST-1 region. Service levels are improving, and our teams continue to monitor the situation closely.

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