Outage in KnowBe4
ADI Sync and Training Policy Upload Errors (US Only)
Resolved MinorIncident Report
Summary AI Generated
KnowBe4 experienced a 3.7-hour service disruption affecting US customers' ability to push ADI files to KSAT and upload training policies. The incident impacted the Training and User Provisioning components, preventing customers from managing user data synchronization and training policy configurations. The engineering team implemented a fix that fully resolved both the ADI file sync and training policy upload issues.
We have identified an issue with customers pushing ADI files to KSAT. We are actively investigating this issue and will update this page with more information when it is available.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/27/2026 05:19PM
We have identified an issue with customers pushing ADI files and training policy uploads to KSAT. Our team has implemented a fix and this has now been resolved.
IDENTIFIED
3 days ago - at 04/27/2026 02:42PM
We have identified an issue with customers pushing ADI files and training policy uploads to KSAT. We are actively investigating this issue and will update this page with more information when it is available.
IDENTIFIED
3 days ago - at 04/27/2026 01:40PM
We have identified an issue with customers pushing ADI files to KSAT. We are actively investigating this issue and will update this page with more information when it is available.
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