Outage in KnowBe4
New Modstore 500 Errors
Resolved MinorIncident Report
Summary AI Generated
KnowBe4's new Modstore experience was inaccessible for 3.7 hours due to 500 errors that prevented customers from accessing the training component. The service team implemented a fix and monitored the results before confirming full resolution of the incident.
We've received reports that customers are unable to access the new Modstore experience and are receiving 500 errors. We are investigating these issues and will update this page when we have more information.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/21/2026 05:20PM
This incident has been resolved.
MONITORING
4 days ago - at 05/21/2026 01:41PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 05/21/2026 01:40PM
We've received reports that customers are unable to access the new Modstore experience and are receiving 500 errors. We are investigating these issues and will update this page when we have more information.
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