KnowBe4 experienced errors with the Microsoft Ribbon Phish Alert Button (PAB) functionality in Classic Outlook, preventing users from reporting phishing emails through the ribbon interface. The service team implemented a fix after investigating the timeout issues. The incident was resolved after 3.9 hours of monitoring to ensure the fix was effective.
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This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are seeing errors when using the Microsoft Ribbon Phish Alert Button (PAB) to report emails in Classic Outlook. Our team is aware and investigating these errors.
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