Outage in KnowBe4
Microsoft Ribbon PAB Operation Timeout
Resolved MinorIncident Report
Summary AI Generated
KnowBe4 experienced errors with the Microsoft Ribbon Phish Alert Button (PAB) functionality in Classic Outlook, preventing users from reporting phishing emails through the ribbon interface. The service team implemented a fix after investigating the timeout issues. The incident was resolved after 3.9 hours of monitoring to ensure the fix was effective.
We are seeing errors when using the Microsoft Ribbon Phish Alert Button (PAB) to report emails in Classic Outlook. Our team is aware and investigating these errors.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/19/2026 06:04PM
This incident has been resolved.
MONITORING
6 days ago - at 05/19/2026 03:25PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
6 days ago - at 05/19/2026 02:16PM
We are seeing errors when using the Microsoft Ribbon Phish Alert Button (PAB) to report emails in Classic Outlook. Our team is aware and investigating these errors.
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