Outage in KnowBe4
KSAT - Widespread User Profile Access Issues
Resolved MinorIncident Report
Summary AI Generated
KnowBe4's KSAT console experienced widespread 500 errors when users attempted to navigate to user profiles, preventing access to this functionality for 3.1 hours. The engineering team implemented a fix and monitored the results before confirming full resolution of the issue.
We have received reports of 500 errors occurring when navigating to user profiles. We are investigating this issue and will update this page when we have more information.
Components affected
KnowBe4 ConsoleTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 06/03/2026 06:14PM
This incident has been resolved.
MONITORING
11 days ago - at 06/03/2026 04:16PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
11 days ago - at 06/03/2026 03:07PM
We have received reports of 500 errors occurring when navigating to user profiles. We are investigating this issue and will update this page when we have more information.
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